Refund policy

Last updated:  Aug 1, 2026

At Toymersive, we want every build to arrive just as it should. This policy explains our exchange, cancellation, and refund process.

All purchases made through https://www.toymersive.com/ are subject to the terms below.

RETURNS

All purchases made through the Toymersive website are considered final sale, except in cases where a product is eligible for exchange under the conditions outlined below.

EXCHANGES

We offer exchanges only for products that arrive with a manufacturing defect or for packages received damaged or with missing components, subject to verification by our team. Exchange requests must be raised within 72 hours of delivery.

To begin the exchange process, please email info@toymersive.com with:

  • Your order number

  • Clear photographs of the product and/or package

  • Photographs and videos showing the issue

  • A brief description of the issue

Our team will review the information provided and guide you through the next steps. Exchange requests are subject to verification and product availability.

DAMAGED PRODUCTS OR MISSING COMPONENTS

Customers should inspect the package upon delivery and notify us promptly if the package appears tampered with or damaged. If your set arrives damaged, please contact us at info@toymersive.com as soon as possible.

If the package is unopened, please email us with your order number and clear photographs of the package to begin the exchange process.

If the package has already been opened, please provide clear photographs and videos showing the product and the issue so that our team can assess the request.

Where the issue is verified and is eligible under this policy, we may provide an exchange or another appropriate resolution.

MANUFACTURING DEFECTS

If you believe your product has a manufacturing defect, please contact us at info@toymersive.com with your order number and clear photographs or videos showing the defect.

Our team will review the issue and guide you through the exchange process.

Approved exchanges will be subject to product availability. If the same product is unavailable, Toymersive may provide an alternative resolution, where applicable.

NON-ELIGIBLE EXCHANGE REQUESTS

Exchange requests may not be accepted where the issue has resulted from:

  • Normal wear and tear

  • Improper use or handling

  • Modification or alteration of the product

  • Damage caused after delivery

  • Loss or damage caused after opening or using the product, where not attributable to a manufacturing defect

  • Requests made without sufficient information or evidence to verify the issue

Any statutory consumer rights that cannot legally be excluded will remain unaffected.

ORDER CANCELLATION

You may request cancellation of your order by contacting us at info@toymersive.com.

Cancellation requests can only be accommodated where the order has not already been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

If an order is successfully cancelled after payment has been received, the applicable refund will be initiated through the original payment method or payment channel, subject to processing timelines.

REFUNDS

As we do not accept general returns, refunds are not ordinarily provided for change of mind, preference, or other non-defect-related reasons.

Where a refund is determined to be appropriate by Toymersive due to circumstances such as an unavailable replacement product or an order cancellation before dispatch, the applicable amount will be refunded through the original payment method or payment channel.

Refund processing times may vary depending on the payment provider, bank, or financial institution.

EXCHANGE SHIPPING

For an approved exchange due to a verified manufacturing defect, product damage, or missing components, Toymersive will bear applicable shipping charges associated with the exchange.

Any applicable exchange shipping charges will be communicated to the customer before the exchange is processed.

HOW TO CONTACT US

For all shipping, exchange, cancellation, or product-related queries, please contact:

Email: info@toymersive.com

For faster assistance, please include your order number in your communication.

CHANGES TO THIS POLICY

We may update this Returns & Exchange Policy from time to time to reflect changes in our products, fulfilment process, logistics partners, or applicable requirements.

Any updated version will be published on this page along with a revised “Last updated” date.