Privacy policy

Last updated: Aug 1, 2026

Toymersive is operated by Nextor Ventures Private Limited, a company registered in India. We operate the website https://www.toymersive.com/ (the “Site”), through which we sell building block sets and related products.

This Privacy Policy explains what personal information we collect, how we use and share it, how we protect it, and the choices available to you when you visit or use our Site, place an order, create an account, or communicate with us.

By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law, we will seek consent separately.

PERSONAL INFORMATION WE COLLECT

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Site, we may collect the following information:

Information You Provide to Us

Account Information: When you create an account, we may collect your name, email address, phone number, password, saved addresses, and other account-related information.

Order Information: When you place an order, we may collect your name, billing address, shipping address, phone number, email address, order details, and information relating to returns or exchanges.

Communication Information: When you contact us, we may collect the information you choose to provide, including your name, contact details, and the contents of your communication.

This may include enquiries relating to customer support, bulk orders, corporate orders, exchanges, or other requests.

Information Collected Automatically

When you browse or interact with our Site, certain information may be collected automatically.

Device and Usage Information: This may include your IP address, browser type, device type, operating system, pages viewed, referring pages, time spent on the Site, and information about how you interact with our Site.

Cookies and Similar Technologies: We may use cookies and similar technologies to keep you logged in, remember your preferences and shopping cart, understand how visitors use our Site, improve website functionality, and provide a better shopping experience.

Analytics Information: We may use services such as Google Analytics to understand website traffic, popular products, user behaviour, pages visited, time spent on the Site, device/browser information, and approximate location based on IP address.

Advertising and Marketing Technologies: We may use tools such as the Meta Pixel (Facebook/Instagram) and Google Ads tags to measure advertising performance, understand interactions with our Site, and show you more relevant advertising on other platforms.

These technologies may collect information about your activity on our Site and may be used to build or infer advertising interests, subject to applicable law and your available choices. These providers may process information in accordance with their own privacy policies.

HOW WE USE YOUR INFORMATION

We may use the information we collect for the following purposes:

  • To process, fulfil, and deliver your orders

  • To process payments and provide order confirmations

  • To provide shipping and order-tracking updates

  • To create and manage your account

  • To maintain order history and saved addresses

  • To respond to customer support enquiries

  • To process exchange, return, bulk, or corporate-order requests

  • To send service-related communications

  • To send marketing communications, offers, or newsletters where you have opted in

  • To improve our website, products, services, and customer experience

  • To understand website traffic and product interest

  • To measure and improve the effectiveness of our advertising

  • To show relevant advertisements on third-party platforms

  • To detect, prevent, and address fraud, misuse, or unauthorised activity

  • To protect the security and integrity of our Site

  • To comply with applicable legal and regulatory requirements

PAYMENT INFORMATION

Payments made through our Site are processed through a third-party payment gateway.

Toymersive does not store your complete credit card, debit card, UPI, or banking credentials on its own servers. Payment information is collected and processed by a third-party payment gateway in accordance with its applicable privacy practices and security measures.

We may receive limited transaction information from our payment providers, such as payment status, transaction reference, and confirmation details, for the purpose of processing and managing your order.

COOKIES & TRACKING CHOICES

We use cookies and similar technologies to support essential website functionality, remember preferences, understand website usage, and improve your browsing and shopping experience.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect some features of the Site, including account login or shopping-cart functionality.

We may also use analytics and advertising technologies provided by third parties, including Google and Meta. You may manage or opt out of personalised advertising through the relevant settings provided by Google, Meta, or your device/browser.

HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share relevant personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These may include:

Payment Providers: To process and verify payments.

Shipping and Logistics Partners: To fulfil and deliver your orders and provide shipping and tracking services.

Technology and Service Providers: Providers that help us operate our website, maintain technology, provide hosting, analytics, customer support, or other business services.

Analytics and Advertising Providers: Such as Google and Meta, to understand website usage, measure advertising performance, and provide relevant advertising.

Legal and Regulatory Authorities: Where disclosure is required by applicable law, legal process, court order, or governmental request, or where necessary to protect our legal rights, users, or the security of our Site.

We may also disclose information where you have specifically requested or authorised us to do so.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for as long as:

  • Your account remains active

  • It is necessary to fulfil or support your orders

  • It is required to provide customer support

  • It is necessary to resolve disputes or enforce agreements

  • It is required to comply with applicable legal, accounting, tax, or regulatory obligations

When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

CHILDREN'S PRIVACY 

Toymersive creates building experiences that may be enjoyed by children and families. However, our Site and account-creation functionality are intended to be used by adults, including parents and guardians making purchases on behalf of children.

We do not knowingly seek to collect personal information directly from children through our Site without the appropriate consent where required by applicable law.

If you are a parent or legal guardian and believe that a child has provided us with personal information without appropriate consent, please contact us at info@toymersive.com. We will review the request and take appropriate steps in accordance with applicable law.

YOUR RIGHTS & CHOICES

Depending on applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information, where applicable

  • Withdraw consent where processing is based on consent

  • Opt out of marketing communications at any time

  • Raise a concern or grievance regarding the handling of your personal information

To exercise a privacy-related right or make a request, please contact us at info@toymersive.com. We may need to verify your identity before processing certain requests.

Marketing emails will include an unsubscribe option. If you opt out of promotional communications, we may still send you essential service-related communications, such as order confirmations, shipping updates, or account-related messages.

DATA SECURITY

We use reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, misuse, or loss.

However, no method of transmission or storage over the internet is completely secure. While we take appropriate measures to protect your information, we cannot guarantee absolute security.

Please avoid sending sensitive or confidential information through unsecured channels.

THIRD-PARTY WEBSITES & LINKS

Our Site may contain links to third-party websites, services, or platforms.

These third parties may have their own privacy policies, terms, and security practices. Toymersive is not responsible for the privacy practices or content of third-party websites that are not operated or controlled by us. We encourage you to review the privacy policies of any third-party websites you choose to visit.

INTERNATIONAL USERS   

Toymersive currently offers its products and services within India. This Privacy Policy is governed by the applicable laws of India. To the extent permitted by applicable law, disputes relating to this Privacy Policy or the use of our Site shall be subject to the jurisdiction of the courts in Indore, Madhya Pradesh.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or applicable legal and regulatory requirements.

When we make changes, we will update the “Last updated” date at the top of this page and publish the revised Privacy Policy on the Site. We encourage you to review this page periodically to stay informed about how we handle your information.

CONTACT US

If you have any questions, concerns, requests, or grievances regarding this Privacy Policy or the way we handle your personal information, please contact us:

Email: info@toymersive.com

For privacy-related requests, please mention “Privacy Request” in the subject line of your email.