FREQUENTLY ASKED QUESTIONS

Toymersive is a design-led building brand offering brick builds and interlocking block builds across figures, vehicles, cityscapes, collectibles, organizers, and more. Designed for kids, adults, hobbyists, and collectors alike, Toymersive brings together varied worlds and immersive building experiences that invite you to build, explore, and make them your own.

Our building sets are made from high-quality materials designed for durability, precision, and a satisfying building experience. All our products are made with safety and quality in mind.

Toymersive is for anyone who enjoys building, creating, collecting, or discovering something new. Our range is designed for kids, adults, hobbyists, and collectors, with different sets offering different levels of complexity and experience.

Yes. Building instructions are provided with applicable building sets to guide you through the build step by step.

Some Toymersive sets contain small parts that may pose a choking hazard. Please follow the age recommendation provided for each product and keep products containing small parts away from young children.

Use a soft, dry or slightly damp cloth to gently clean your build. Avoid harsh cleaning agents, excessive moisture, and high heat to help keep your model looking its best.

Absolutely. Toymersive builds are made to be built, displayed, collected, and enjoyed. Depending on the model, they can make great additions to shelves, desks, display units, or your personal collection.

We make every effort to represent our products as accurately as possible. However, colours may appear slightly different depending on your screen, lighting, and photography.

We accept Visa and Mastercard credit and debit cards, as well as UPI. We currently do not accept American Express (Amex).

Yes, we currently offer partial Cash on Delivery (COD) on eligible orders. Availability may vary depending on the order and delivery location.

Once an order is placed, we’re unable to modify or cancel it. Please double-check your cart, shipping address, and product selection carefully before confirming your order at checkout.

Yes. For bulk or corporate orders, write to us at info@toymersive.com and our team will get in touch with pricing and timelines.

Once your order has been shipped, you’ll receive tracking details on your registered email or phone number. You can use these details to track your shipment.

We currently ship within India only.

Delivery timelines vary depending on your location and order. Your estimated delivery timeline will be shared during the ordering process or through your order confirmation.

If your order has exceeded the expected delivery timeline or your tracking information has not updated, please contact us at info@toymersive.com with your order number and our team will assist you.

If your product arrives with a manufacturing defect, we offer an exchange. To begin the process, email info@toymersive.com with your order number and photos of the issue, and our team will guide you through the next steps.

If the package is unopened please email info@toymersive.com to begin the exchange process. Please include your order number and relevant photographs so our team can assist you. For a manufacturing defect, please share clear photos of the issue along with your order details, and our team will guide you through the exchange process.

Exchange requests must be raised within 72 hours of delivery. Please contact us as soon as you notice an issue so our team can assist you promptly.

Absolutely. With a varied universe of figures, vehicles, cityscapes, collectibles, and more, there’s something for different interests and age groups. Toymersive sets make thoughtful gifts for birthdays, celebrations, hobbyists, collectors, or anyone who simply loves to build.

For questions about products, orders, exchanges, bulk orders, or anything else, reach out to us at info@toymersive.com.Our team will be happy to help.